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Belfast Metropolitan College
Belfast Met is the largest further and Higher Education College in Northern Ireland and one of the largest in the UK.
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Factors that influence a customer's decision to purchase
How confident are you on requirements for Assignment 1?
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1 / 13
volgende
Slide 1:
Poll
Tourism
Further Education (Key Stage 5)
In deze les zitten
13 slides
, met
interactieve quizzen
,
tekstslides
en
2 videos
.
Lesduur is:
120 min
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Onderdelen in deze les
How confident are you on requirements for Assignment 1?
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Slide 1 - Poll
Slide 2 - Video
Factors that Influence a Customer Decision to Purchase products or services
Slide 3 - Tekstslide
Why is product knowledge so important when you are buying T&T products/services?
Slide 4 - Open vraag
Role play time
Think of a city/destination you know very well.
Work with a partner on selling a holiday to that destination.
You will be rated on your product knowledge.
Slide 5 - Tekstslide
How do you know if a company you are going to use is reliable or not?
Slide 6 - Open vraag
What is meant by empathy and why is it important?
Slide 7 - Open vraag
What is an example of effective communication when dealing with customers?
Slide 8 - Woordweb
Is value for money perceived in the same way by everyone?
Slide 9 - Open vraag
Disney - case study
Slide 10 - Tekstslide
Slide 11 - Video
Video
Relate these points to the companies in the video
Slide 12 - Tekstslide
Time to work on your assignment
Aim to get P1 and P2 complete by 1315
Slide 13 - Tekstslide